I'm going to say something that other staffing industry professionals may judge me for:

Your entire delivery team does not need their own emails, their own phone numbers, or their own text message tools.

I believe the future of high-performing staffing organizations is to think more like software companies.

→ Create a centralized inbox that your team shares
→ Move to a single phone/SMS number
→ A single WhatsApp
→ A single email
→ A single chat interface

And collaborate - back each other up.

→ If Tommy is sick one day, those messages don't get lost in his inbox.

→ If a recruiter leaves, their relationships are no longer tied just to the person.

→ All-around customer service is improved when you work together to serve clients and candidates as promptly as possible.

And Bonus: You will save thousands (sometimes tens of thousands) a year by not having all of these additional lines and inboxes.

Some tools you can look into to accomplish this:

Crisp IM
Intercom
Front

Thoughts on this?

I know it goes against common practice, but teamwork makes the dream work! 😁